Every scan tool in your box does the same thing. It reads the code, pulls the data, and tells you what fixed it for most people. That’s a smarter guess, but it’s still a guess. When it’s wrong, the bike comes back to you.
You get a reading. Nothing tells you what that reading just ruled out, or what to check next. Diaforik does. Put in what you found, and it shows you what just got ruled out, and what to check next, cheapest first.
Paramedics work this way in their heads: in seconds, under pressure, when it’s life or death. You can’t swap in a new heart to see if it helps. I took that out of my head and put it in an app. Now every tech has it.
A first-year tech works the problem the way a master tech does, not because he memorized more, but because he’s following the same reasoning.
Follow it, and the comebacks from guessing stop. And if a bike ever does come back, the record shows exactly what you tested and what you found.
— Sam Bruley
You don’t have to remember where you were. Every reading, every test, what’s ruled out and what’s next: it’s on the job, not in your head.
Get pulled to another bike, go home for the night, hand it off: whoever picks it up starts exactly where you stopped. Nobody starts over, and nobody wonders what you already checked.
A shop is a crew, not a leaderboard.
Facts that protect you when a bike comes back.
Your owner sees the store.
Every tool and software company sells you their product. Diaforik sells you a shop that stops guessing: the app is just how it’s held.
Twelve months of your repair orders, read against the published Comeback Standard. Every vehicle that came back, read by hand, diagnostic and workmanship counted separately. What they really cost, store by store. And of course, YOUR first-time fix number.
See a sample report →How a fault gets found and how it gets proven: where to start when you don’t know what’s wrong. Twelve short chapters, a bit under two hours, read or listened to like an audiobook. Every tech goes through all twelve before the app opens, unless the shop decides otherwise.
Most diagnosis starts with the common fix: the pattern, the database, what fixed the last one. The app starts from the bike on the lift: every possible cause listed, the cheapest test that rules out the most run first, until one is left standing and proven. Inspections: integrate the digital inspection you already run, use the 37-point built in, or we can tailor one to fit your shop’s specific needs.
If yours isn’t here, call or text. You’ll get me.
No. We integrate with the digital inspection you already run, and its findings feed the case, so nothing gets typed twice. Or use the 37-point inspection built into the app, or we can tailor one to fit your shop’s specific needs. The record, the second checks and the audit work the same either way.
No. It runs beside whatever you use now. Your tickets, parts and invoices stay where they are.
It runs the tests a good tech already runs, cheapest first, and the record gets built while he works, not typed up after. The time goes into the diagnosis, not paperwork.
Most are. The fault that beats a good tech is the one he’s already sure about, so he skips the test that would have proven him wrong. That’s the one that comes back.
The audit: 12 months of repair orders, then a day in your shop. Week one: the store is set up and your techs go through The Standard. From then on, every job goes through the app. Six months in: the same six things, read again.
Your techs’ phones, a screen at the counter, a TV for the wall board. Nothing to install.
Groups start with three stores. Every store gets its own number. Your page puts them side by side, flags the one that’s drifting, and a comeback at one store counts against the store that did the work.
The audit is $2,500 a store, on site. After that, $400 a store a month, or $500 with the six-month re-reads and a monthly case review. Every price is on this page.
Names, phone numbers and addresses come out on your own computer, with the internet off, before anything leaves your building. No AI reads it.
At six months, the same six things are read again against your audit, in writing: parts replaced before the fault was found, time to the second visit, customers who came back once and were never seen again, tickets closed with no cause written, what each comeback cost the shop, and what it cost the customer. Diagnostic and workmanship are counted separately.
I’m Sam Bruley. Fifteen years in emergency services: paramedic, then fire captain. Ten years as a mechanic: my own mobile repair business in Alaska, lead mechanic on a construction fleet, and now a dealership technician who trains techs.
If yours isn’t here, call or text. You’ll get me.
No. No new tasks, nothing that touches accreditation. Students go through The Standard first (twelve short chapters, a bit under two hours, read or listened to like an audiobook) then use the app on the jobs they’re already doing.
The student sees his own cases. The instructor sees the cohort’s, read-only, and that access ends at graduation. A host shop sees the job it did, nothing else. The record belongs to the student. After graduation he can show it to any shop that’s hiring. Every closed case in it is a practical exam on a real vehicle: every reading against spec, what he ruled out, and proof it was fixed.
No. The app reports what happened: what was measured, what was looked up, what was ruled out. The instructor assigns the grade, the way he always has.
It sits underneath it. The task list names what a student has to be able to do. The method is how he gets there, and every closed case is a record of the reasoning. A checkbox records nothing.
$450 a student for the whole program, one time, not a subscription.
A phone. It runs in the browser: nothing to install, nothing for your IT department to manage.
A known problem will explain anything.SAM BRULEY · 15 YEARS EMS · FIRE CAPTAIN · TECHNICIAN
The suspect lists come from service information and physics. The tests are the ones a tech runs. The record is what he measured. Nothing in it guesses.
No AI reads your repair orders. I do. Every vehicle that came back, by hand.
The terms: month to month. Thirty days’ notice either way. Your records are yours: export any time, free, and they leave with you. No customer information is ever stored.
One price, no add-ons. The Standard, the app, and the instructor’s view for the length of the program, and every student walks out with a record of their own work that is theirs to keep.
Customer names, phones and addresses come out on your own computer, before anything leaves your building.