The Second Set
of Eyes Standard.
Version 1.0 · September 2026 · Sam Bruley
Some things leave a shop and can kill someone if they’re wrong. Those get a second person before the vehicle leaves: every time, on the record.
1. What needs a second set of eyes
A critical check: anything that, if wrong, can cause loss of control or a wheel, brake, steering or drivetrain failure. Lug torque. Caliper bracket bolts. Axle nuts. Steering and suspension fasteners. Driveline fasteners. Brake bleed on any circuit that was opened. A shop can add to the list; it cannot shorten it.
2. How the check is done
- A different person, not the tech who did the work.
- Independent. The second person never sees the first reading before recording their own. They set the wrench, or take the reading, and write down what they got.
- Matched. The two readings agree within the specification’s tolerance. If they don’t, the vehicle doesn’t move until someone finds out why.
3. What the record carries
Both names, both readings, the specification, and the time. The second check is written the moment it’s done, on the job, not typed up afterward.
4. The hold
A vehicle with an open critical check does not release. Not to the lot, not to the customer, not to a road test.
5. The override
A release without the second check is possible (a shop is run by people), but it carries a manager’s name and a written reason, on the record, where the owner can see it. There is no quiet override.
6. What it is not
It is not a scorecard. The second check protects the customer, the tech and the shop. It isn’t a count against anyone; the store is judged as a crew.